The Challenge
South Indian Bank, a leading private-sector bank with a growing digital footprint, required robust, 24/7 managed services to support its critical data centre operations. The challenges included:
- Legacy systems with performance and uptime limitations
- Manual infrastructure monitoring causing delayed response
- Complex DR (Disaster Recovery) procedures with high risk
- Increasing regulatory pressure to meet RBI and ISO standards
- Need for continuous optimization, security, and compliance
Our Solution
Aabasoft partnered with SIB to provide comprehensive managed services that ensured operational continuity, high availability, and audit readiness across their data centre environments. Key service components included:
- NOC & SOC Monitoring: Proactive incident detection and resolution
- Infrastructure Management: Servers, storage, virtualization, and backups
- Patch & Security Management: Scheduled patching and OS hardening
- Disaster Recovery & Replication: DR drill planning, failover testing, and data integrity validation
- Compliance & Audit Readiness: RBI & ISO-aligned governance with complete reporting
- ITIL-Based Helpdesk: SLA-driven ticketing, escalations, and monthly service reporting
The Impact
- 99.97% System Uptime: Ensured uninterrupted banking services across all branches
- 40% Faster Issue Resolution: Real-time alerts and trained support engineers improved MTTR
- 100% Audit Compliance: Passed all internal/external audits with zero non-conformities
- Centralized Monitoring Dashboard: Delivered visibility, control, and decision-making agility
- Streamlined DR Management: Quarterly drills with successful failover and minimal RTO/RPO
Client Testimonial
“Aabasoft’s team brought the right mix of expertise, structure, and accountability to our infrastructure. They helped us modernize our core systems while maintaining compliance and operational continuity.”
CTO, South Indian Bank
Conclusion
With Aabasoft as their trusted managed service provider, SIB transitioned from reactive infrastructure management to a resilient, secure, and compliant data centre environment—empowering the bank’s continued digital growth.
