Client Overview
Kosamattam Finance Ltd.is one of India’s most respected and trusted non-banking financial companies (NBFCs), with a footprint spanning more than 900 branches across urban, semi-urban, and rural markets. With a legacy of trust and innovation in gold loans, microfinance, money transfers, and financial advisory services, Kosamattam's business growth demanded a robust, secure, and scalable IT infrastructure to support its nationwide operations.
As Kosamattam expanded, so did the need for a dedicated technology partner capable of providing continuous availability, compliance assurance, and a future-ready IT services model.
The Business Challenge
Kosamattam’s digital transformation journey presented significant infrastructure, operational, and compliance challenges. Key concerns included:
- Managing a geographically distributed IT ecosystem with hundreds of endpoint devices, POS terminals, and network assets
- High downtime risks during peak hours due to hardware failures and delayed support response
- RBI and ISO compliance pressure, requiring structured documentation, regular patching, secure access controls, and audit logs
- Lack of centralized IT governance, resulting in inconsistent performance tracking and reactive support culture
- Third-party vendor dependencies that created gaps in accountability and response time
- The urgent need for a trusted, single-window managed service provider to streamline operations and provide long-term strategic IT guidance
Our Solution: Enterprise-Class Managed Services from Aabasoft
Aabasoft partnered with Kosamattam Finance to deliver a fully managed, SLA-governed service ecosystem designed to address every aspect of their IT infrastructure — from branch-level devices to central server management.
1. Centralized Command & Control
- Deployment of a centralized ITSM platform for ticket management, escalations, and SLA tracking
- Unified monitoring dashboards for real-time system performance, asset tracking, and alert management
- Monthly governance reports and review meetings with internal IT leadership
2. 24x7 End-to-End Infrastructure Monitoring
- Continuous monitoring of desktops, servers, routers, firewalls, VPNs, and branch networks
- Remote support and automated issue resolution using secure access protocols
- Proactive health checks to identify potential failures before they impact operations
3. Patch Management & Preventive Maintenance
- Structured patch cycles across Windows and Linux environments
- Application of endpoint protection, malware detection, and OS hardening
- Periodic vulnerability scans and remediation reports aligned with RBI guidelines
4. Data Protection & Disaster Recovery
- Setup and validation of branch-level backup systems
- DR drills performed quarterly to test system failover and business continuity
- Real-time replication with regular data integrity checks
5. Security & Compliance Governance
- User access control policies based on Zero Trust principles
- Centralized log management, firewall rule tracking, and breach attempt reporting
- Audit-preparedness playbooks and support for internal/external inspection teams
6. Multi-Vendor Coordination & Asset Lifecycle Management
- Handling of hardware procurement, warranty management hardware procurement, warranty management, and vendor escalations
- Asset tagging, performance reviews, and proactive retirement planning
- Integration of hardware SLAs into service desk workflow
7. On-Site & Field Support
- Regional engineers deployed for branch visits, new setups, and crisis resolution
- Rapid dispatch model for hardware replacement and emergency IT interventions
- Nationwide coverage model with dedicated regional coordinators
Key Business Results
| Metric | Impact |
|---|---|
| IT Service Coverage | 900+ branches across India |
| System Uptime | Maintained above 99.9% for 7 consecutive years |
| Ticket Resolution SLA | 96% adherence across high- and mid-priority incidents |
| Audit Compliance | 100% pass rate in RBI, ISO, and internal audits |
| Support Cost Efficiency | Reduced in-house IT burden by 35%, allowing Kosamattam’s team to focus on core strategy |
| Customer Satisfaction (CSAT) | Maintained above 90% from branch managers and users |
Client Testimonial
“What sets Aabasoft apart is not just their technical expertise, but their long-term commitment and responsiveness. For over a decade, they’ve ensured that our systems run smoothly, securely, and consistently across hundreds of locations. They’ve become an extension of our own team.”
Chief Technology Officer, Kosamattam Finance
The Partnership That Powers Financial Growth
Kosamattam’s mission to bring inclusive financial services to the last mile is powered by the rock-solid IT foundation Aabasoft has built and maintained for over 10+ years . From first-day ticketing to today's SLA dashboards, the journey has been one of trust, continuous improvement, and shared vision.
This case exemplifies how a well-structured managed services framework , backed by the right partner, can transform operational efficiency, reduce risk, and enable consistent growth.
Conclusion
With increasing focus on cybersecurity, continuity, and digital scalability, Kosamattam’s reliance on Aabasoft’s managed services has proven to be a strategic asset. Our work continues to evolve as we support the bank’s next phase of innovation with cloud adoption, AI automation, and secure customer engagement.
Looking for a reliable, accountable, and growth-oriented managed services partner? Aabasoft is here to lead your IT journey—end to end.
